Frequently Asked Questions
Q1.Can I have a sample order for led light?
A:Yes,we welcome sample order to test and check quality.Mixed samples are acceptable.Magic RGBW and RGB W strip.
Q2.What about the lead time?
A:Sample needs 3-5 days,mass production time need 1-2 weeks for order quantity more than 500pcs
Q3.Do you have any MOQ limit for led light order?
A:Low MOQ,1 pc for sample checking is available
Q4.How do you ship the goods and how long does it take to arrive?
A:We usually ship by DHL,UPS,FedEx or TNT.It usually takes 3-5 days to arrive.Airline and sea shipping also optional.
Q5.How to proceed an order for led light?
A：Firstly let us know your requirements or applications.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6.Is it OK to print my logo on led light product?
A:Yes.Please inform us formally before our production and confirm the design firstly based on our sample.
Q7.Do you offer guarantee for the product?
A:Yes.we offer 2-5years warranty to our products.
Q8.How do deal with the faulty?
A:Firstly,Our products are produced in strict quality control sysytem and defective rate will be less than 0.2%
Secondly,during the guarantee period,we will send new lights with new order for small quantity.For defective batch products.we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
ADD: Factory 1 : 4th Floor,6th Block,Hongye Industrial Zone,Lezhujiao Village,Xixiang Town, Bao'an District,Shenzhen,China Factory 2 : 4th & 5th Floor,Block A,Yinfeng Industrial Zone,Jiu Wei Village,Xixiang Town,Bao'an District,Shenzhen,China